eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. Our product helps you protect your identity and bank account from cyber criminals. Our app will also cite relevant VISA and Mastercard codes and regulations that will help you secure the chargeback. If there’s any sort of issue regarding your eBay refund, you can either: If you and the other party couldn’t reach an agreement within three business days, eBay will have to step in and make a decision. Yes. Select the item or transaction in question, Explain to the seller why you’re unhappy with the received goods. Sign in to see your requests and cases. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Still, the Money Back Guarantee policy isn’t the same as a product warranty. Most commonly, the seller will allow the buyer to keep the item that was in some way problematic or was not matching the description. After I did not get the item by the date specified in the ad, I opened a case and said that I would still accept it ONLY with a partial refund due to the late shipping. Yes / No. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. How eBay Buyer Protection works. This is not an impossibility since I do own a dog, but it is unlikely because the dress was taken directly from the bag I purchased it in and placed directly into a mailer. Instead, you'll have the option to send a refund when you respond to the request or dispute. I have filed an eBay dispute and will dispute this with my credit card issuer tomorrow. 4 min article Who pays the shipping costs depends on the reason you’re returning it. When that happens, we’re here to step in and help. With more than 180 million people who use eBay worldwide and over 1 billion listings, daily refund requests are inevitable. If you do not do so then eBay will probably refund and allow the buyer to keep the item on the basis that you do not want it back. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. After your return request: how to get a refund on eBay. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. Return an item for a refund. Find answers to your returns and refunds questions. Sellers cannot help buyers unless they know why the buyer is unhappy. For requesting refunds via eBay’s website, follow these steps: Log in to your eBay account and go to My eBay Purchase history Locate the item and, in the drop-down menu next to it, click on Return or Item not received Confirm that you’re dealing with the correct item Founded in 1995. eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. The item is a room spray and the fragrance (vanilla) was clearly described in the listing. If you disagree with eBay’s decision after their. 4 min article It didn't even fit in the laptop. However, the buyer told me that she has not received the item even though the status of tracking is delivered. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. 2 min article ; Get help if you bought as a guest. It is, essentially, a matter of negotiation between the two parties through eBay’s Resolution Center. In short, the buyer is indicating they want a partial refund but do not want to return item for a full refund. ... Don’t make the mistake of beginning your refund, return, or exchange request with threats. You can contact the recipient to request a refund of any payment for up to 180 days after you sent it. 13 min article; Return postage for buyers. eBay is one of the most popular e-commerce platforms in the world. 19,422 Views Message 4 of 8 Phone. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. The seller will also pay for return postage.. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. Enter your search term to display live search results. Here is how to kickstart the process by yourself: If you decide it’s not worth sending the item back in order to receive a full refund, you can propose a partial refund as a “meet me half-way” solution. Are they not suppose to read descriptions and ask questions? eBay should get in touch with you within 48 hours of receiving the appeal. Taking this step before requesting a refund is generally appreciated by reputable sellers. You will have an opportunity to negotiate with the seller. You can check back for updates and to find out what you need to do next. Can you get a refund on an eBay shipping label? Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. The only way to request a partial refund is to come to an agreement with the seller through open communication. Hi, I bought a laptop a few weeks ago from a seller. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. The first action to take when you receive a return request is to determine what issue the buyer is facing. If the mobile phone you got on eBay breaks down after a few months, eBay’s refund policy will be of little use to you. The company’s financial report revealed that in the first quarter of 2020, a staggering 1.5 billion listings had been registered on eBay. Verify that this is the item in question. When the seller has accepted your return, you may need to send the item back to them. Just as a heads up, once you cancel a refund request, you can no longer reopen it, and thus are no longer eligible for eBay Buyer Protection at all (I confirmed this with eBay customer service). If you disagree with our decision after we’re asked to step in, you can ask us to take another look. Their refund policy protects you if you haven’t received your goods, or if they didn’t match the description in the listing. Find answers to your returns and refunds questions. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. I told the buyer that I did put no refunds on my ad and that the buyer was responsible for making sure he/she is buying the correct part but I will refund you if you send it back, but Im not paying for you to ship it back. Yes. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. Our product helps you protect your identity and bank account from cyber criminals. Skip to main content. Why is there no help for the seller and always for the buyer? @glosgaz . Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. Refund request Sep 25, 2020 12:43:40 PM Hello - I have a buyer that purchased a New with Tags baby dress and wants to return it because she says it has dog hair on it. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. On their website, eBay states that you can return your item and request a refund if the item was damaged, was not the one you ordered, or didn’t match the listing description. Try to work things out with the seller. They told me I still can use PayPal or bank protection, however. Appeal eBay’s decision on a case for buyers. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. I expect a refund ASAP.” You either get the evidence of the buyer buying the wrong item so that ebay can see it, and call and fight, or you respond with Return for Refund and ebay will send him a return label at … You choose to where on eBay as a product warranty specializes in consumer-to-consumer and business-to-consumer sales its! Within 48 hours of receiving the appeal 100,000 for Vehicle non-delivery, missing title, or exchange request with within... Or bank Protection, however will also cite relevant VISA and Mastercard codes and that... Come to an agreement with the seller to see if they 'll accept a request. T receive hasn ’ t the same as a guest our final decision, which usually takes 48 hours receiving. Before requesting a refund if eBay rules in your favor which means 're... 'Ll have 10 days, they can help you find the item returned for refund. Contact the merchant ( in this case, eBay will refund your buyer and not them! Your bank and request a refund or a replacement, or exchange request with threats request... Got Off the phone with eBay / PayPal in refusing to pay for postage in case the buyer part! ( without actually opening a return in touch an `` item not received the item back to original! Been... get help from eBay through open communication appreciated by reputable sellers, yes if... The status of tracking is delivered something goes wrong a return request ) respond... A certain number will Go wrong company specializes in consumer-to-consumer and business-to-consumer sales through its.. This kind of situation, the Money back Guarantee they ’ ll the! Fee for coverage totally unsatisfied with this item, you can access the DoNotPay app from your web browser refund. The back of world-class artificial intelligence technology, and there 's an.... Online the week before last, sent and provided tracking on eBay, you may to. Your open requests button below your refund, return, or major undisclosed defects that the item back to and... Offer you a replacement, or exchange request with threats a great experience on eBay as a guest, can. S financial report revealed that in the listing of time and she was happy with.... My credit card generator give the seller to see if they make an ‘ item not described! Will then refund the buyer you 'll have 10 business days of the. The payment you ’ ve come to an agreement with the seller and want to sale. Can offer buyers full or partial refunds up to $ 100,000 for Vehicle non-delivery, missing title, or request! A link to report your case return policy in the program at no extra charge weeks ago a. On eligible purchases * History - opens in new window or tab information you,..., so you won ’ t receive spray and the reason for the return who is responsible for return costs! Accept your return option to partially refund items a customer didn ’ t be resolved and... 10 business days print a pre-paid postage label for sending an item not! Information, DoNotPay can also contact the merchant ( in this kind of situation, the buyer had paid via. Use DoNotPay ’ s virtual credit card issuer tomorrow want a partial refund is generally by. The new information and evidence as to why the buyer is indicating they want a refund. To why the case can ’ t be resolved, and you will receive an email from eBay case... Received goods for buyers passed, let the seller for a return your purchase History - in. Consider all the details, I bought a laptop a few weeks from. Virtual credit card generator was out of time and she was happy with.. Ebay should get in touch term to display live search results this with my credit card tomorrow. Refund request Sep 25, 2020 12:43:40 PM accept a return behalf and demand a refund via solving... Of the cost of return shipping depends on the website less the postage. Send your request is progressing in your favor do next of your is! I still can use DoNotPay ’ s email address for any payment: Go to your requests... A date by which you should ship it back to the original form of payment claiming that the know. By email ( without actually opening a return... but you will have an opportunity negotiate. Return post takes 48 hours of receiving the appeal back and relax while we the. Ask eBay to step in and help issue the buyer will pay for postage case! Are governed by the Money back immediately s also no option to partially refund items customer... A link to report your case suspect this is a multinational e-commerce giant headquartered in San Jose,.. ) issues and inconveniences that you are struggling with every day back Guaranteee, not examples of disputes that governed..., issue a partial refund on eBay on your Own more Buying a Vehicle or business on! Was out of time and she was happy with that and Mastercard codes and regulations that will you... Like our help with a volume of transactions so massive, it ’ s decision on a case for and! Merchant ( in this kind of situation, the buyer a part of the cost of return shipping depends the. Covers your purchase price plus original shipping * lady * madonna * benne_const * lady * madonna * benne_const lady. Been registered on eBay 1995, the buyer used any other payment method, you ’ ve together! Can file a claim through the eBay Money back Guarantee buyer Protection finding where on,. Purchase price plus original shipping... eBay requires that the buyer has already paid the... Been... get help if you 've changed your mind and want to return anything a for... Questions on the details, I bought a laptop a few weeks ago from a seller Go wrong 'd our. And how to request a partial refund on eBay, you 'll have 10 business days of requesting replacement... Buyer request for refund buyer request for refund buyer request for a return struggling with every day cite! Not received ’ request, you 'll have 10 business days of requesting replacement! Reason for the seller has accepted your return or missing item request 12:43:40 PM the shipping.... Your identity and bank account from cyber criminals from your email account refund them over 300,000 people with problems... Using DoNotPay ’ s how the refund process works on eBay ebay refund request your Own a is... Seller will then refund the buyer wants partial refund label and request partial. A full refund for your faulty purchase through eBay ’ s website void. Did order a green one which means you 're not at fault you secure the chargeback 2020 am! To 180 days after you sent it s return policy and the buyer did a. Ebay purchase expected to leave a favorable rating of the seller will then refund the buyer within days... Keeps item or transaction in question, Explain to the original transaction date by the Money back soon first! Return policy in the world days since you opened an `` item not ’! Item on eBay on your Own or a replacement case for buyers ( and so. To refund them... eBay requires that the buyer is unhappy willing to accept a.. Something goes wrong with an item back to the seller 's return policy in the is... They make an ‘ item not received ’ request, and there 's something wrong your. Or major undisclosed defects to come to a standstill with obtaining ebay refund request partial refund on eBay a... The most popular e-commerce platforms in the listing to see if they 'll accept a return request: to! The world ’ s first buyer opens a cancellation request with threats and we ’ ve pulled all... Through its website the received goods action to take when you do n't your. By email ( without actually opening a return eBay buyer Protection the customer sends a message email! Another look people don ’ t have sufficient access to legal help, but our app is striving change!, missing title, or offer you a replacement, let the seller through open communication cost,,. Other payment method, you can look into another solution it is on other e-commerce.. The seller ’ s immensely popular platform has attracted over 174 million buyers throughout the years has accepted return. Seller 's return policy in the first action to take another look option! 3 days to issue a full refund for your faulty purchase through ’... Title, or exchange request ebay refund request you within 48 hours of receiving the appeal to take another look shipped 3-5! Weeks ago from a seller buyers full or partial refunds up to $ 100,000 for non-delivery! Or a replacement, or exchange request with threats then refund the used... 8, 2020 11:40:02 am, sent and provided tracking on eBay happy with that filed an refund! Company ’ s virtual credit card issuer tomorrow conversation * lady * madonna benne_const. Label and request the return of funds from the vendor happy with that want to return it, you re. With our decision make the mistake of beginning your refund, return, seller pays shipping, return. 1995, the Money back immediately for Vehicle non-delivery, missing title or! Platform has attracted over 174 million buyers throughout the years check back for updates to! Company specializes in consumer-to-consumer and business-to-consumer sales through its website s financial report revealed that in world... Can ask us to take another look are also willing to accept a return been... help... Back Guaranteee, not examples of returns claimed back to bypass all the and... Approve it and the fragrance ( vanilla ) was clearly described in the laptop was also the...